At SD Pinball Machines House, we understand that purchasing a pinball machine is different from purchasing an ordinary online product. Pinball machines are large, heavy, specialized pieces of equipment that may require freight transportation or specialized delivery services.

Our goal is to make the shipping and delivery process as straightforward and convenient as possible while ensuring that customers understand the requirements associated with receiving their order.

This Shipping Policy explains how we process, ship, and deliver orders placed through SD Pinball Machines House.

1. Shipping Coverage

SD Pinball Machines House primarily serves customers throughout the United States.

Shipping availability may vary depending on the product, destination, size and weight of the machine, carrier availability, and other logistical considerations.

Before placing an order, customers should ensure that the intended delivery location can safely accommodate the shipment.

Certain remote, rural, restricted, or difficult-to-access locations may require additional transportation arrangements or charges.

2. Order Processing

Orders are generally processed after payment has been successfully received and the order has been verified.

Processing times may vary depending on:

  • Product availability

  • Whether the machine is new or used

  • Warehouse location

  • Order volume

  • Product preparation requirements

  • Carrier availability

  • Special-order requirements

  • Destination

  • Holidays and weekends

Some machines may require additional preparation before shipment.

Customers should review the individual product listing and order confirmation for any product-specific processing information.

Processing time is separate from transit time.

3. Shipping Times

Estimated delivery times depend on the shipping method, destination, carrier, product availability, and other logistical factors.

Because pinball machines are typically large and heavy, many orders may be transported using freight or specialized delivery services.

Estimated shipping or delivery dates are provided as estimates and are not guaranteed unless a specific delivery commitment has been expressly provided in writing.

Unexpected circumstances such as weather, transportation delays, carrier capacity, mechanical problems, holidays, incorrect delivery information, or other events beyond our reasonable control may affect delivery times.

4. Freight Shipping

Many pinball machines require freight transportation because of their size and weight.

Freight shipments may be transported using palletized or other specialized shipping arrangements.

Depending on the destination and service selected, freight delivery may involve:

  • A freight truck

  • A pallet

  • A liftgate

  • Curbside delivery

  • Delivery appointment

  • Carrier telephone notification

  • Residential delivery service

  • Commercial delivery service

The exact services included with a shipment may vary by order.

Customers should review their shipping details and contact us if they have questions about the delivery method.

5. Residential Delivery

Customers ordering a pinball machine for a private residence should understand that standard freight delivery may be different from ordinary parcel delivery.

Depending on the service selected, residential freight delivery may be made to the curb or another accessible delivery point rather than inside the customer’s home.

Unless specifically agreed upon in writing, customers should not assume that the carrier will:

  • Bring the machine inside the residence

  • Carry the machine upstairs

  • Move the machine through hallways

  • Navigate tight doorways

  • Place the machine in a basement

  • Assemble the machine

  • Install the machine

  • Position the machine in the final playing location

Customers are responsible for ensuring that appropriate assistance is available when necessary.

6. Commercial Delivery

Commercial customers should provide an accurate business address and any relevant receiving information when placing an order.

A commercial delivery location should generally have suitable access for the carrier’s vehicle and the equipment required to unload the shipment.

Customers may be asked to provide information such as:

  • Business name

  • Receiving hours

  • Contact person

  • Telephone number

  • Loading dock availability

  • Special delivery instructions

Additional services may be required if a location does not have appropriate freight receiving facilities.

7. Liftgate Delivery

A liftgate may be required when the delivery location does not have a loading dock or other equipment capable of unloading a large freight shipment.

Liftgate service availability depends on the carrier and destination.

If liftgate service is required or requested, additional charges may apply depending on the shipping arrangement.

Customers should confirm that the selected shipping service is appropriate for their delivery location before shipment.

8. Delivery Appointments

Depending on the carrier and shipping service, customers may receive a telephone call or other notification to arrange a delivery appointment.

Customers should provide a valid telephone number and email address when placing an order.

Please respond promptly to carrier communications to avoid unnecessary delivery delays.

If a customer fails to respond to delivery attempts or is unavailable for a scheduled appointment, additional carrier charges, storage fees, redelivery charges, or other costs may apply.

9. Preparing for Your Pinball Machine Delivery

Before your machine arrives, we recommend preparing the delivery route.

Customers should measure:

  • Exterior doors

  • Interior doors

  • Hallways

  • Stairways

  • Elevators

  • Garage entrances

  • Turning areas

  • Final placement area

Remember that a pinball machine is a large and heavy piece of equipment.

Customers should also consider:

  • Available floor space

  • Ceiling height

  • Electrical access

  • Flooring

  • Stairs

  • Narrow passages

  • Doorway clearance

  • The final playing position

SD Pinball Machines House is not responsible for damage to a customer’s property caused by an unsuitable delivery route or customer-directed movement of the machine.

10. Inspect Your Shipment Upon Delivery

Customers should inspect their shipment carefully when it arrives.

Before accepting delivery, examine the exterior packaging for signs of:

  • Crushing

  • Punctures

  • Tears

  • Broken packaging

  • Water damage

  • Missing components

  • Visible impact damage

  • Other unusual conditions

If damage is visible, photograph the shipment and packaging before moving or unpacking the machine whenever possible.

If the carrier provides a delivery receipt or inspection document, customers should document visible damage on the delivery paperwork when appropriate.

11. Shipping Damage

If your pinball machine appears to have been damaged during transportation, contact SD Pinball Machines House as soon as possible.

Please provide:

  • Order number

  • Customer name

  • Delivery date

  • Description of the damage

  • Photographs of the packaging

  • Photographs of the machine

  • Photographs of the shipping label

  • Video of the damage when helpful

  • Any applicable delivery documentation

Please retain the original packaging and shipping materials until we advise you that they are no longer needed.

Do not discard damaged packaging before a potential shipping claim has been evaluated.

We will review the circumstances and determine the appropriate next steps.

12. Important: Do Not Attempt Major Repairs

If a machine arrives damaged or appears to have a significant mechanical or electrical problem, please contact us before attempting major repairs, disassembly, modification, or replacement of components.

Unauthorized repairs or modifications may affect warranty coverage, return eligibility, or our ability to evaluate a shipping or product claim.

If troubleshooting is appropriate, we may provide instructions or arrange for an appropriate service provider.

13. Used Pinball Machine Shipping

Used and pre-owned pinball machines may require additional preparation before shipment.

Because used machines can vary in age, condition, configuration, and previous maintenance history, shipping procedures may differ between individual products.

Customers should carefully review the product listing for information regarding the machine’s condition and included components.

Normal signs of age or use described in a product listing are not necessarily considered shipping damage.

14. New Pinball Machine Shipping

New pinball machines are shipped according to the applicable fulfillment and transportation arrangements for the specific product.

Some new machines may be shipped directly from a manufacturer, distributor, warehouse, or authorized fulfillment location.

As a result, the shipping method, carrier, estimated delivery timeframe, and packaging may vary.

Customers will receive applicable shipping information associated with their order when available.

15. Shipping Costs

Shipping charges may vary depending on:

  • Product size

  • Product weight

  • Destination

  • Shipping method

  • Residential or commercial delivery

  • Liftgate requirements

  • Remote-area delivery

  • Special handling

  • Carrier charges

  • Additional services requested

The applicable shipping charge will be displayed or communicated during the ordering process when available.

In some circumstances, a shipping quote may need to be calculated separately.

If additional shipping costs become necessary because of a special delivery requirement, incorrect address, remote location, redelivery, storage, or customer-requested service, the customer may be responsible for those charges.

16. Incorrect Shipping Information

Customers are responsible for providing accurate delivery information.

Please carefully verify:

  • Name

  • Street address

  • Apartment or unit number

  • City

  • State

  • ZIP code

  • Telephone number

  • Email address

  • Business or residential designation

If an order has not yet shipped, contact us immediately if you need to correct your shipping information.

If a shipment has already been dispatched, changing the delivery address may not be possible or may result in additional carrier charges.

17. Delivery Delays

Although we work with carriers to facilitate timely delivery, SD Pinball Machines House cannot guarantee that a carrier will deliver an order on a particular date unless a guaranteed delivery service has been expressly agreed upon.

Delivery may be delayed because of:

  • Severe weather

  • Natural disasters

  • Transportation interruptions

  • Carrier delays

  • High shipping volumes

  • Holidays

  • Incorrect addresses

  • Failed delivery attempts

  • Mechanical issues

  • Road closures

  • Remote-area limitations

  • Customs or regulatory requirements where applicable

  • Other circumstances outside our reasonable control

A shipping delay does not automatically qualify an order for cancellation or refund.

18. Lost or Misrouted Shipments

If tracking information indicates that a shipment has been lost, misrouted, or otherwise delayed for an unusual period, please contact us.

We may work with the applicable carrier to investigate the shipment.

Customers may be asked to provide order information or other documentation necessary to assist with the investigation.

Resolution times may depend on the carrier’s investigation process.

19. Refused Shipments

Customers should not refuse delivery simply because they have changed their mind about an order.

If you believe the shipment is damaged, please document the condition and contact SD Pinball Machines House for instructions.

A shipment refused without appropriate authorization may result in additional transportation, return freight, handling, storage, or restocking charges.

20. International Shipping

SD Pinball Machines House primarily focuses on shipping within the United States.

International shipping may not be available for every product.

If international shipping is available for a particular order, the customer may be responsible for:

  • International freight charges

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Customs clearance charges

  • Local delivery fees

  • Other destination-country charges

International customers are responsible for complying with applicable import requirements and regulations in their destination country.

Please contact us before placing an international order to confirm whether shipping is available.

21. P.O. Boxes

Due to the size and weight of pinball machines, P.O. Box addresses may not be accepted for freight delivery.

Customers should generally provide a complete physical delivery address capable of receiving large freight shipments.

If you are unsure whether your address is suitable, please contact us before placing your order.

22. Additional Delivery Services

Customers may request additional services depending on availability.

Examples may include:

  • Liftgate service

  • Residential delivery

  • Inside delivery

  • Appointment delivery

  • Special handling

  • Other freight services

Additional services may involve additional charges and must be confirmed before shipment.

Customers should not assume that an additional service is included unless it has been specifically confirmed.

23. Installation and Assembly

Unless specifically stated in the product listing or order confirmation, shipping does not include professional installation, assembly, setup, programming, repair, or placement inside the customer’s property.

Customers are responsible for arranging professional installation or setup when necessary.

We recommend using qualified personnel when moving, assembling, servicing, or installing a large pinball machine.

24. Delivery to Apartments, Condos, and Multi-Unit Buildings

Customers living in apartments, condominiums, high-rise buildings, or other multi-unit properties should confirm that the property can accommodate freight delivery.

Consider:

  • Elevator dimensions

  • Elevator weight limits

  • Doorway dimensions

  • Building delivery policies

  • Loading areas

  • Freight access

  • Stairway access

  • Property management requirements

Customers are responsible for obtaining any required building authorization before delivery.

25. Shipping to Remote Locations

Deliveries to remote, rural, island, or difficult-to-access locations may require special transportation arrangements.

Additional charges may apply depending on carrier availability and destination requirements.

If the address requires special handling, we may contact the customer before shipment to confirm delivery arrangements.

26. Multiple-Item Orders

If an order contains multiple products, items may not necessarily ship together.

Products may be shipped separately depending on:

  • Warehouse location

  • Product availability

  • Product size

  • Carrier requirements

  • Manufacturer fulfillment

  • Delivery destination

Customers may receive multiple tracking numbers or delivery notifications for a single order.

27. Tracking Information

When tracking information is available, it may be provided to the customer by email or through the customer’s account.

Tracking information is provided by the applicable shipping carrier and may not update immediately after a shipment leaves our facility.

For freight shipments, tracking information may provide general shipment status rather than continuous real-time location information.

28. Changes to This Shipping Policy

SD Pinball Machines House may update this Shipping Policy from time to time.

Changes may be made to reflect:

  • New shipping arrangements

  • Carrier changes

  • Product changes

  • Changes in our fulfillment process

  • Changes in delivery services

  • Changes in applicable laws or regulations

The “Last Updated” date at the top of this page indicates when this policy was most recently revised.

29. Contact Us

If you have questions about shipping, delivery, freight services, or the status of an order, please contact us.

SD Pinball Machines House
United States

Email: [INSERT BUSINESS EMAIL]Phone: [INSERT BUSINESS PHONE]Business Address: [INSERT BUSINESS ADDRESS]

When contacting us about an existing order, please include your order number whenever possible.

Our Shipping Commitment

At SD Pinball Machines House, our goal is to make purchasing a new or used pinball machine as convenient and transparent as possible.

We understand that these machines require special transportation and careful handling. We therefore work to provide customers with clear shipping information and appropriate delivery arrangements based on the product and destination.

From the moment your order is processed to the time your pinball machine reaches its destination, we are committed to providing professional service and helping make your purchase experience as smooth as possible.

SD Pinball Machines House — Quality Pinball. Reliable Service. Endless Fun.